Frequently Asked Questions
Ordering
Do I need an account to place an order?
To place an order, you can either register an account, or proceed with guest checkout. Creating an account will make it easier to view your order history and manage your information. Select Register at the top of the website to create an account or Login if you already have one.
How can I check the status of my order?
If you placed your order through an account, log in and visit Order History beneath “My Account” to view your order information. Once your order ships, tracking information will also be sent to you by email.
Can I change or cancel my order after it has been placed?
Orders begin processing after they are submitted. If you need to request a change or cancellation, please contact Customer Service at (336) 294-3232 as soon as possible. Changes or cancellations cannot be guaranteed once an order has entered processing or shipped. Our hours are Monday - Friday, 8:00 am - 5:00 pm EST excluding any holidays.
Shipping
How long does it take for my order to ship?
Orders are typically processed and shipped within 5-7 business days, unless otherwise noted. Once your order ships, you will receive tracking information by email.
How can I track my order?
Once your order has shipped, tracking information will be sent to the email address provided with your order.
What if my shipment is delayed?
Carrier, weather, and other circumstances outside of the store’s control may occasionally impact delivery times. Once your order has shipped, use the tracking information provided by email for the latest delivery updates.
Returns & Exchanges
Can I return or exchange an item?
Yes. Eligible items may be returned for a refund or exchange within 14 days of receiving your order. All items offered through this store are custom made to order. Because items are produced specifically for each order, all sales are final and returns or exchanges are not accepted, except in the case of a manufacturing defect or an error with your order.
How do I start a return or exchange?
Please contact Customer Service in order to start the return process.
How will I receive my refund?
Once your returned item has been received and inspected, approved refunds will be issued to the original form of payment. If you requested an exchange, the exchange will be processed after the return is approved.
Payment
What will appear on my bank or credit card statement?
Purchases from the Andretti Karting Merch Store will appear on your bank or credit card statement as MARKET USA. This is the authorized company that owns and operates the Andretti Karting Merch Store.
Products & Sizing
How do I know which size to order?
Use the size chart on each item page to review the sizing information before placing your order. Because sizing can vary by product and style, we recommend checking the available product details before making your selection.
What if an item or size I want is out of stock?
Product availability is subject to change. If an item or size is unavailable, check back for updated availability.
Gift Certificates
Can I purchase a gift certificate for the Andretti Karting Merch Store?
Yes. Gift certificates can be purchased through the online store and are emailed to the recipient after payment has been completed.
Can I include a message with a gift certificate?
Yes. When purchasing a gift certificate, you can enter the recipient’s information, select an available theme, and add a personal message.
Are gift certificates refundable?
No. Gift certificate purchases are non-refundable.
Customer Service
Who should I contact if I have a question about my order?
For questions about an order, return, exchange, or other online store purchase, contact the Andretti Karting Merch Store Customer Service team:
Email: andrettikarting@mymarketusa.com
Phone: 336-294-3232
Our hours are Monday - Friday, 8:00 am - 5:00 pm EST excluding any holidays.
You can also submit an enquiry through the Contact Us form on the Andretti Karting Merch Store website.
Who should I contact if I have a question about an Andretti Indoor Karting & Games location?
This store’s Customer Service team can assist with questions related to merchandise purchased through the Andretti Karting Merch Store. For questions about racing, attractions, reservations, events, food and beverage, or a specific Andretti Indoor Karting & Games location, please contact the appropriate Andretti location directly.